Tuition Collections Office
Welcome to the Tuition Collections area of the Office of the Bursar. The Tuition Collections Office assists students who are no longer enrolled at UConn and have outstanding balances on their accounts. Our team is available to help address questions and provide guidance regarding overdue charges.
Student accounts become past due when balances are not paid by the posted due date, whether by the student or another authorized payer. During the semester, past-due accounts may be subject to late fees and Bursar Holds. Accounts with an outstanding balance of $300.00 or more will result in restrictions on future registration and may limit access to certain university services, including use of the recreation center.
Students who are no longer enrolled—due to graduation, failure to register, dismissal, or other reasons—and who have an unpaid balance will enter the collection cycle, as outlined in the Collections Timeline below.
Collections Timeline
Once you leave UConn and your student status is updated, you will enter UConn’s collection cycle. Within a month, Flywire will be in touch via email and text (if consent is received via your student financial agreement) with a link to set up an account and with information on payment plan options.
Your contact information in the student administration must be up to date for us to reach you. Please remember to update your email address and phone number if they change.
Day 1 to 90 – students are sent multiple payment plan offers, reminder emails, and texts to encourage them to set up a payment plan or to pay their bill in full.
Day 91 to 150 – students are offered alternative payment plans via email and text. During this time, 30-day warning letters are mailed home prior to the account being placed with an external collection agency. These letters also signify when UConn will utilize tools like CT State Treasury Offset to collect on the balance due.
Day 150 – students will be sent a letter home notifying them of placement with an external collection agency. Payment plan offers are now expired, and students must work directly with the collection agency to pay the balance due.
Tuition Collections Payments & Payment Plans
UConn has partnered with Flywire to offer payers secure and flexible payment plan options for past-due student account balances who have not yet been placed with a collection agency.
Once an account is considered past-due and a student is no longer enrolled at UConn, eligible students, based on account balance, will receive a “Welcome Email” from Flywire with instructions on setting up an account and information on a variety of available payments plans, if applicable. You can also set up a new account with Flywire using these instructions.
Plans cost $100.00 to enroll and do not carry any interest or additional fees. If your offered plans do not fit your budget, the Office of the Bursar Collections team can work with you to create a customized monthly plan. Please contact collections@uconn.edu.
NOTE: Even when enrolled in a plan, students will not be permitted to register for a new term or access selected University services until the balance is paid in full.
Collection Holds
ALL PREC
All past due balances will have an “No Enrollment” hold placed on their account right when they go into the start of the collections cycle. Students with this hold will not be able to register for courses or access certain university services until their financial obligations or compliance with rules and regulations have been fulfilled.
This hold can only be removed manually. If payment is made by personal check or e-check, we will wait 7 business days to ensure the check has cleared before lifting the hold. The hold can be released sooner if the student provides additional backup showing that the check has cleared.
ALL LTR1
Past due students accounts that are included in the weekly file that is sent to the Department of Administrative Service (DAS) at the State of CT for state include tax refund offset.
This hold can only be removed manually. If payment is made by personal check or e-check, we will wait 7 business days to ensure the check has cleared before lifting the hold. The hold can be released sooner if the student provides additional backup showing that the check has cleared.
ALL AGCYK/2COLK/3COLK
Past due student account has been forwarded to a third-party collection agency – Key 2 Recovery. Students with this hold will not be able to register for courses or access certain university services until their financial obligations or compliance with rules and regulations have been fulfilled.
This hold can only be removed manually. If payment is made by personal check or e-check, we will wait 7 business days to ensure the check has cleared before lifting the hold. The hold can be released sooner if the student provides additional backup showing that the check has cleared.
ALL AGCYR/2COLR/2COLR
Past due student account has been forwarded to a third-party collection agency – Reliant. Students with this hold will not be able to register for courses or access certain university services until their financial obligations or compliance with rules and regulations have been fulfilled.
This hold can only be removed manually. If payment is made by personal check or e-check, we will wait 7 business days to ensure the check has cleared before lifting the hold. The hold can be released sooner if the student provides additional backup showing that the check has cleared.
ALL AGCYC/2COLC/2COLC
Past due student account has been forwarded to a third-party collection agency – ConServe. Students with this hold will not be able to register for courses or access certain university services until their financial obligations or compliance with rules and regulations have been fulfilled.
This hold can only be removed manually. If payment is made by personal check or e-check, we will wait 7 business days to ensure the check has cleared before lifting the hold. The hold can be released sooner if the student provides additional backup showing that the check has cleared.
ALL UNCOL
This hold is placed when a past-due student account has been fully through UConn’s collections cycle and their account has been deemed uncollectible. The only method of collection used is DAS Tax Intercept, where UConn can intercept all or a portion of an individual’s CT State Tax Refund to pay the balance owed. A student is prevented from future registration until the balance is paid in full and students may still pay online via Flywire.
This hold can only be removed manually. If payment is made by personal check or e-check, we will wait 7 business days to ensure the check has cleared before lifting the hold. The hold can be released sooner if the student provides additional backup showing that the check has cleared.
Additional Information
Collections Agencies
UConn partners with three external collection agencies, Reliant Capital Solutions, LLC, ConServe, and Key 2 Recovery, Inc., who will begin sending you communications once your account has been placed with them.
Our agencies offer payment plan options as well. Once your account is placed with an agency, you must work with them directly to make payments. Payment plans through UConn will no longer be available. UConn does not utilize credit reporting or charge additional collection fees, so there is no additional charge to you for being placed with a collection agency.
Reliant Capital Solutions, LLC
1-866-738-3179
Continental Service Group, LLC (d/b/a ConServe)
1-800-724-4439
correspondence@conserve-arm.com
Key 2 recovery, Inc.
1-877-322-5392
Contact Us
If you have general questions regarding your balance, please contact the Bursar’s Office at bursar@uconn.edu or 860-486-4830. Questions regarding past-due payment plans can be directed to collections@uconn.edu.