1. Bursar Departments
  2. Accounts Receivable

Accounts Receivable

A calculator on a printed balance sheet. The balance sheet is marked up in pen, and the pen is on the sheet.

The mission of Non-Student Accounts Receivable is to ensure accuracy and integrity of the non-student receivables in the University’s general ledger. Our goal is to assist departments in maintaining compliance with university policy and standard operating procedures and strengthen internal controls as they relate to accounts receivable and invoicing.

Functions Performed by the Non-Student Accounts Receivable Office

  • Bills all non-student related charges rendered by the University, including processing invoices to external customers and faculty/staff receivables.
  • Processes all incoming payments for KFS invoices, including check, Marketplace, ACH, and Core-CT.
  • Processes State of Connecticut Transfer Invoices to invoice other State of Connecticut agencies through the Core-CT Billing System (where the University is the creditor).
  • Collaborates and provides assistance to university departments in order to charge their customers for goods and/or services provided by the University. This includes brief training sessions with KFS end-users or departmental administrative staff to familiarize themselves with the KFS Accounts Receivable Module and its functionality, specifically, creating new customers, posting customer invoices and entering customer credit memos.
  • Provides KFS end-users with helpful documentation/handouts to become more efficient at using KFS.
  • Interacts with university departments and their customers regarding customer account inquiries/balances due to the University.
  • Forwards quarterly statements to customers with balances due.
  • Forwards past due customers dunning letters requesting payment.
  • Places past due customer accounts with an outside collection agency.

Customers Payment Methods & Remittance Information

For additional information on payment options, please contact the Accounts Receivable staff at accountsreceivable@uconn.edu.

International payments should be submitted via Convera GlobalPay.

Using Convera ensures that UConn receives the full amount remitted and that processing fees are not deducted from the total by intermediary banks.

If a customer chooses to submit payment via an alternative method, they will be responsible for any banking fees charged and are still expected to pay their invoice in full. Please communicate this clearly with your customer.

Please review our guidance on invoicing international customers.

(Note: This should NOT be used for payments towards the student fee bill.)

Important Information on Banking Fees and Payment Methods

Invoice Payments in USD

To ensure smooth processing of your payments and avoid unnecessary banking fees, we kindly request that all departments invoice in USD. Invoicing in international currencies can lead to complications and additional charges from intermediary banks, which may result in short-paid invoices and potential loss of revenue to your department.

Preferred Payment Method: Convera

We strongly encourage all customers to use Convera for making international wire payments. Convera locks in quotes and ensures that the entire payment amount is remitted to our institution without any deductions. This helps in maintaining the accuracy of payments and avoids any discrepancies.

Customer’s Responsibility for Banking Fees

If a customer chooses to use a payment method other than Convera, they are responsible for any banking fees charged by intermediary banks. These fees are often deducted from the payment, leading to a short-paid invoice. In such cases, the customer should be held responsible for covering the remaining balance owed to UConn to ensure the invoice is fully paid.

Ensuring Full Payment

To avoid any issues with short-paid invoices, please:

  • Invoice in USD.
  • Encourage customers to use Convera for international wire payments.
  • Include language in any contract or payment agreement that customers agree to cover any shortage on the invoice if intermediary banking fees are deducted from their payment if using other payment methods.
  • Communicate clearly and up-front with your customers.

Thank you for your cooperation and understanding.

You will need your invoice number and/or customer number to pay online with ACH/eCheck, which you can do via our storefront Invoice & Rent ACH payments (touchnet.com)

Check payments can be mailed to:

UConn Cash Operations
233 Glenbrook Road, Unit 4231
Storrs, CT 06269-4231

NOTE: Checks must be drawn off of a U.S. Bank. Checks drawn off of international banks cannot be accepted for payment.

Credit card payments can be accepted if the UConn Department is set up via UConn Marketplace (inquire with the UConn Department who billed you to see if this is an option).

ACH and Vendor/Supplier Forms

UConn’s ACH bank account information can be requested by completing the EFT Information Request form. Once completed, Cash Operations will send you UConn’s banking information, and you can provide it to the customer. Cash Operations requires this form to be completed for tracking purposes.

If your customer is requesting your department complete a Vendor/Supplier Request Form (for payments to be issued to UConn for goods/services) please note the following:

  • Completing vendor/supplier registration forms is the responsibility of the university department providing goods/services to the customer.
  • When providing payment instructions to the customer, be certain to indicate the correct remit to address for sending payments is the mailing address for Cash Operations (please see “Check Payments” above).
  • If billing detail is requested, this is where you may enter the departmental address/contact name.
  • Routinely, along with the vendor/supplier forms, the customer requests a copy of UConn’s W-9 form.  UConn’s Form W-9 can be found on the Tax and Compliance Website.

UConn Departments

Additional Information