Tuition Collections Office
Welcome to the Tuition Collections area of the Office of the Bursar. The Tuition Collections Office assists students who are no longer enrolled at UConn and have outstanding balances on their accounts. Our team is available to help address questions and provide guidance regarding overdue charges.
Student accounts become past due when balances are not paid by the posted due date, whether by the student or another authorized payer. During the semester, past-due accounts may be subject to late fees and Bursar Holds. Accounts with an outstanding balance of $300.00 or more will result in restrictions on future registration and may limit access to certain university services, including use of the recreation center.
Students who are no longer enrolled—due to graduation, failure to register, dismissal, or other reasons—and who have an unpaid balance of any amount will enter the collection cycle, as outlined in the Collections Timeline below. Students who have applied to graduate during the Spring or Fall term may also be added to the collection cycle during their last term.
Collections Cycle Timeline
Once you leave UConn and your student status is updated, you will enter UConn’s collection cycle. Students who apply for graduation during their last term may also be entered into UConn’s collections cycle. Within a month, Flywire will be in touch via email and text (if consent is received via your student financial agreement) with a link to set up an account and information on payment plan options.
Your contact information in the Student Administration System must be up to date for us to reach you. Please remember to update your email address and phone number if they change.
Day 1 to 90 – Students are sent multiple payment plan offers, reminder emails, and texts to encourage them to set up a payment plan or to pay their bill in full.
Day 91 to 150 – Students are offered alternative payment plans via email and text. During this time, 30-day warning letters are mailed home prior to the account being placed with an external collection agency. These letters also signify when UConn will utilize tools like CT State Treasury Offset to collect on the balance due.
Day 150 – Students will be sent a letter home notifying them of placement with an external collection agency. Payment plan offers are now expired, and students must work directly with the collection agency to pay the balance due.
Tuition Collections Payments & Payment Plans
UConn has partnered with Flywire to offer payers secure and flexible payment plan options for past-due student account balances who have not yet been placed with a collection agency. Eligible students, based on account balance, will receive a “Welcome Email” from Flywire with instructions on setting up an account and information on a variety of available payments plans, if applicable. You can also set up a new account with Flywire using these instructions.
Plans cost $100.00 to enroll and do not carry any interest or additional fees. If your offered plans do not fit your budget, the Office of the Bursar Collections team can work with you to create a customized monthly plan. Please contact collections@uconn.edu.
NOTE: Even when enrolled in a plan, students will not be permitted to register for a new term or access selected University services until the balance is paid in full.
Frequently Asked Questions
How can I find out how much I owe, make a payment or enroll my outstanding balance into a payment plan?
To ensure you receive important communications, keep your contact information in Student Administration up to date, including your email address and phone number. If you are no longer a student, you can create a new Flywire account by following the provided instructions. Once you create a new Flywire account, you may login to view balance owed and if you qualify for a collection’s payment plan. Please review timeline above for reference on when Flywire collection payment plans will be offered.
If you have questions about your balance, contact the Client Service Center during business hours to speak with a representative.
Important: Students with outstanding balances may receive collection financial holds that may prevent registration for future classes and limit access to certain University services. Financial holds remain in place until the balance is paid in full, even if you are enrolled in a collection’s payment plan.
I was placed with a collection agency and would like to set up a payment plan. Who do I contact?
UConn partners with three external collection agencies, Reliant Capital Solutions, LLC, ConServe, and Key 2 Recovery, Inc., who will begin sending you communications once your account has been placed with them.
Our agencies offer payment plan options as well. Once your account is placed with an agency, you must work with them directly to make payments. Payment plans through UConn will no longer be available. UConn does not utilize credit reporting or charge additional collection fees, so there is no additional charge to you for being placed with a collection agency.
If you are unsure which collection agency you were placed with, please contact the Client Service Center.
Reliant Capital Solutions, LLC
1-866-738-3179
Continental Service Group, LLC (d/b/a ConServe)
1-800-724-4439
correspondence@conserve-arm.com
Key 2 recovery, Inc.
1-877-322-5392
Can I return to the university if I have an outstanding balance?
Students must resolve any past-due balances in full before being eligible to register for classes or access certain university services. Students with unpaid balances will have collection financial holds placed on their accounts that will prevent the student from registering for classes and access to other University services.
I paid my outstanding balance. Why am I receiving mail and phone calls saying I still owe?
If you have already made a payment but your account still shows a balance due, the payment may still be processing or may not have been applied to your account yet. Processing times may vary depending on the payment method used, if you paid a collection agency or through Flywire the payment portal. Please contact us if you believe you have paid in full but are still being contacted about a balance due.
What if I believe my balance is incorrect? Can I appeal?
If you believe your balance is incorrect, please contact the Client Service Center by phone or email. Staff can review your account, explain the charges on your fee bill and help determine whether additional review is needed or direct you to the appropriate department for further assistance.
Why did I receive a phone call from this number?
You may receive a phone call if there is an outstanding balance on your university account. The purpose of the call is to notify you of the past-due balance, discuss available payment options, and help you resolve the account.
The University or its authorized collection agency may contact you regarding unpaid charges, payment arrangements, or other important account updates.
If you are unsure whether a call is legitimate, please contact the Client Service Center. Our staff can verify your account balance and provide information about the collection agency handling your account.
I am enrolled in a payment plan through Flywire, but need to pause, cancel, or change my plan. Who do I contact?
Please email collections@uconn.edu to discuss your plan options with us. We can pause your plan, skip a payment, or change your monthly amount if your situation warrants.
I am reviewing my plan options in Flywire, but they are not affordable to me at this time. What can I do?
Please contact collections@uconn.edu, and we will be happy to help you come up with a monthly payment plan amount that works with your financial situation.
I was alerted that my Connecticut State Tax Refund was intercepted to pay a UConn debt. How does this work?
Being a State of Connecticut entity, UConn participates in the State Treasury Offset Program, which allows State entities to intercept your state tax refunds to pay past-due balances. Students are notified via letter before their accounts are eligible for this program. Any payment intercepted via this method will be applied to your past-due balance within about two weeks of notification. We cannot refund these payments. Please contact collections@uconn.edu if you have questions on this process.
Collection Holds
ALL PREC
All past due balances will have an “No Enrollment” hold placed on their account right when they go into the start of the collections cycle. Students with this hold will not be able to register for courses or access certain university services until their financial obligations or compliance with rules and regulations have been fulfilled.
This hold can only be removed manually. If payment is made by personal check or e-check, we will wait 7 business days to ensure the check has cleared before lifting the hold. The hold can be released sooner if the student provides additional backup showing that the check has cleared.
ALL LTR1
Past due students accounts that are included in the weekly file that is sent to the Department of Administrative Service (DAS) at the State of CT for state include tax refund offset.
This hold can only be removed manually. If payment is made by personal check or e-check, we will wait 7 business days to ensure the check has cleared before lifting the hold. The hold can be released sooner if the student provides additional backup showing that the check has cleared.
ALL AGCYK/2COLK/3COLK
Past due student account has been forwarded to a third-party collection agency – Key 2 Recovery. Students with this hold will not be able to register for courses or access certain university services until their financial obligations or compliance with rules and regulations have been fulfilled.
This hold can only be removed manually. If payment is made by personal check or e-check, we will wait 7 business days to ensure the check has cleared before lifting the hold. The hold can be released sooner if the student provides additional backup showing that the check has cleared.
ALL AGCYR/2COLR/2COLR
Past due student account has been forwarded to a third-party collection agency – Reliant. Students with this hold will not be able to register for courses or access certain university services until their financial obligations or compliance with rules and regulations have been fulfilled.
This hold can only be removed manually. If payment is made by personal check or e-check, we will wait 7 business days to ensure the check has cleared before lifting the hold. The hold can be released sooner if the student provides additional backup showing that the check has cleared.
ALL AGCYC/2COLC/2COLC
Past due student account has been forwarded to a third-party collection agency – ConServe. Students with this hold will not be able to register for courses or access certain university services until their financial obligations or compliance with rules and regulations have been fulfilled.
This hold can only be removed manually. If payment is made by personal check or e-check, we will wait 7 business days to ensure the check has cleared before lifting the hold. The hold can be released sooner if the student provides additional backup showing that the check has cleared.
ALL UNCOL
This hold is placed when a past-due student account has been fully through UConn’s collections cycle and their account has been deemed uncollectible. The only method of collection used is DAS Tax Intercept, where UConn can intercept all or a portion of an individual’s CT State Tax Refund to pay the balance owed. A student is prevented from future registration until the balance is paid in full and students may still pay online via Flywire.
This hold can only be removed manually. If payment is made by personal check or e-check, we will wait 7 business days to ensure the check has cleared before lifting the hold. The hold can be released sooner if the student provides additional backup showing that the check has cleared.
Contact Information
Collection Agency Contacts
UConn partners with three external collection agencies, Reliant Capital Solutions, LLC, ConServe, and Key 2 Recovery, Inc., who will begin sending you communications once your account has been placed with them.
Our agencies offer payment plan options as well. Once your account is placed with an agency, you must work with them directly to make payments. Payment plans through UConn will no longer be available. UConn does not utilize credit reporting or charge additional collection fees, so there is no additional charge to you for being placed with a collection agency.
Reliant Capital Solutions, LLC
1-866-738-3179
Continental Service Group, LLC (d/b/a ConServe)
1-800-724-4439
correspondence@conserve-arm.com
Key 2 recovery, Inc.
1-877-322-5392
Contact Us
If you have general questions regarding your balance, please contact the Bursar’s Office at bursar@uconn.edu or 860-486-4830. Questions regarding past-due payment plans can be directed to collections@uconn.edu.